Sesame Place is apologizing for a family’s experience at the park this past weekend that was captured in a now-viral videov.

After the continuing backlash following an initial statement, the family venue now says it knows that what happened is not OK and is committed to making things right. In a statement Monday night, the theme park said it will be conducting training for employees so “they better understand, recognize and deliver an inclusive, equitable and entertaining experience to our guests.”

The statement was in response to a video a mother posted online showing her two Black daughters reaching their hands out to the Sesame Street character “Rosita” during a parade at the park in Langhorne, Bucks County on Saturday.