There will be no trips to the Genius Bar for a little while longer.
Apple Stores in the U.S. will remain closed because of the pandemic until early May at the earliest.
Apple had hoped to reopen stores in early April but that will not be possible with so many local and state stay-at-home orders.
If you left a product to be repaired at an Apple Store, you will have to be patient and wait to pick it up when things return to near-normal conditions. ~mb